AlarmMessage Support

Support for operators and administrators using AlarmMessage for industrial alarm notifications.

Looking for app instructions or reference files? Visit the SCADAReach Knowledge Base.

Software License Registration

Have a SCADAReach order? Submit the project reference, installation and contact information for review. No Business records change and no license is issued until approval.

Open License Registration Form

Service Access

AlarmMessage is a companion app for organizations with a configured SCADAReach monitoring site. Your organization’s SCADAReach administrator sets up your account and assigns it to a monitoring site. The AlarmMessage app does not create accounts or monitoring sites: you sign in with the account your organization set up, view the alarms for your assigned site, and acknowledge them.

Getting Started

1. Install AlarmMessage on your iPhone or Android phone.
2. Sign in with the email address authorized by your organization.
3. Allow notifications when prompted.
4. Confirm the device has an internet connection.

Using AlarmMessage

• Active displays current, unacknowledged alarms assigned to your sites.
• Acknowledging an alarm records the action and moves it to History.
• History displays acknowledged and cleared alarms.

Resetting Your Password

1. On the sign-in screen, tap Forgot Password?
2. Enter your account email and request a reset code.
3. Enter the emailed code and choose a new password.

Verifying Your Email Address

If signing in reports that your email address still needs to be verified, return to Sign In and tap Enter Verification Code. Enter your email address and the code that was sent to it, or choose Resend Verification Code to receive a new one.

If sign-in fails for any other reason, or no code arrives, contact your organization’s SCADAReach administrator, or email support@scadareach.com. Accounts and site access are set up for you.

Deleting Your Account

Sign in, open the Settings tab, and choose Delete Account. Confirming this action permanently deletes your AlarmMessage identity, registered devices, and site-subscription records.

If you cannot access the app, use the AlarmMessage account-deletion request page.

Not Receiving Alarms or Notifications?

• Verify notifications are enabled for AlarmMessage in iOS or Android Settings.
• Check your internet connection.
• Confirm your account is approved and assigned to the correct monitoring site.
• Check Focus or Do Not Disturb settings.
• Open the app and refresh the Active alarms screen.

Technical Support

Email: support@scadareach.com

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